American ride service company Uber is planning to ban the riders who have a habit of being rude to the drivers. The riders who use the cab service must be careful while dealing with the drivers or they might end up being barred from the service. Uber said that they might even lose the ability to ride. The new policy was explained by Kate Parker, the head of safety brand and initiatives at Uber in a blog post.
Kate in the blog post said, “Respect is a two-way street, and so is accountability. Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.” However, the low-rate customers will not face a ban immediately. Initially, Uber will provide tips on how to improve their ratings like by being polite, not leaving trash in the vehicle, and refraining the drivers to exceed speed limits.
The company has said that the riders will get many chances to improve their rating before losing access to the app. The new policy has come as a part of the efforts by the ride service to simplify its behavior guidelines that came out in 2016. This includes treating people with respect and ensuring safety.
Beginning with the US and Canada, the riders will see a summary of the guidelines and be asked to confirm that they understand them. It was further mentioned that such standards are effective only if everyone in the platform understands them. Uber is also launching a campaign to educate the entire Uber community about such guidelines. Guidelines will be conveyed to the riders with the help of app messages and emails to signs in Greenlight hubs so that word to word is conveyed to the customers and partners.
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